Support
This English translation is provided for convenience. The Portuguese (Brazil) version is the legally binding one. Read the original in Portuguese
Contact us
Email contato@dividee.ai. Include your account email, what you were trying to do and, if you can, a screenshot. We never ask for passwords, verification codes or full tax IDs by email.
Pix and receipts
Pix through Dividee Aí is initiated by Efí S.A. – Instituição de Pagamento (CNPJ 09.089.356/0001-18) via Open Finance and authorized by you in your bank's app. The money goes straight from your account to the recipient; Dividee Aí never holds funds. If your bank authorized the payment and the app has not confirmed it yet, do not pay again: send us the Dividee ID shown on the receipt. Refunds and disputes for a Pix are handled by your bank.
ChatGPT, Claude and WhatsApp
See how to connect at dividee.ai/mcp. You can revoke an assistant's access at any time under Profile > Connected apps in the app, or by disconnecting the connector in the assistant. No change is saved without your confirmation.
Account and data
Account deletion is in the app under Profile and permanently removes your personal data. To access, correct or delete data another way, email contato@dividee.ai; we reply within 15 days.
Pro subscription
The subscription is billed by the App Store or Google Play. Cancellations and refunds are handled by the store where you subscribed.
Security
Found a security issue? Email contato@dividee.ai with the subject "Security" and the steps to reproduce it. Do not access other people's data while testing.